The simplest, secure and seamless way to pay and get paid

Privacy Policy for PesaPay Payment Gateway

Last Updated: 19/11/2023

Introduction

Welcome to PesaPay Payment Gateway ("PesaPay," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our payment gateway services.

By accessing or using PesaPay, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

1.1 Personal Information: When you use PesaPay, we may collect personal information, including but not limited to your name, contact information, and payment details.

1.2 Transaction Information: We collect information related to your transactions, such as the amount, date, and parties involved.

1.3 Device Information: We may collect information about the device you use to access PesaPay, including device type, operating system, and IP address.

1.4 Cookies and Tracking Technologies: PesaPay may use cookies and similar technologies to enhance your experience and gather information about how you use our services.

2. How We Use Your Information

2.1 Provide Services: We use your information to provide and improve our payment gateway services, process transactions, and enhance user experience.

2.2 Security and Fraud Prevention: Your information helps us detect and prevent fraud, unauthorized access, and other security issues.

2.3 Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may encounter.

2.4 Communication: We may use your contact information to send you transaction-related communications, updates, and promotional materials. You can opt-out of promotional communications at any time.

3. How We Share Your Information

3.1 Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services.

3.2 Legal Requirements: We may disclose your information if required by law or in response to legal requests.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Your Choices

4.1 Account Information: You can review and update your account information by logging into your PesaPay account.

4.2 Communication Preferences: You can choose to opt-out of promotional communications by following the instructions in the communication or by contacting us.

5. Security Measures

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

6. Children's Privacy

PesaPay is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The updated version will be posted on our website with the effective date.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at info@pesapay.co.ke